Insights

Seamless customer transition

Seamless customer transition

My shock turned to laughter, surely this is a joke but no it wasn’t. I had just tapped my credit card to leave a car park and issued a receipt for $1,311. I am a once a week all day visitor to this car park, the process of tap on entry and tap on exit with a standard...

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The Power of Presence

The Power of Presence

In today's fast-paced digital world, the art of being present has become a rare commodity.  Have you seen the video where Simon Sinek, a renowned leadership expert, asks a person in the audience for their phone to highlight when holding a device in his hand puts a...

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Embody values for real impact real impact

Embody values for real impact real impact

We enter a workplace with a suitcase packed with values, formed and polished by personal experiences, cultural contexts and social norms. These values, whether it’s the emphasis on integrity, diligence, innovation or empathy, act as internal compasses, guiding...

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The Grand Slam of Projects

The Grand Slam of Projects

Envision the intensity of a Grand Slam final. The stadium is packed, the crowd is roaring, and at the centre of it all, two tennis players are locked in a battle of skill, strategy, and endurance. Yet, behind each player, there's a team: coaches, physiotherapists,...

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