Insights
The Power of a CHO mindset
This year at the Australian Open, amidst the world-class tennis matches and vibrant crowds, we got to meet someone truly remarkable. John, a young boy with a radiant smile and an infectious energy, was awarded the title of Chief Happiness Officer (CHO) by the...
Stakeholder confidence starts with intentional planning
In project delivery, one question often arises: How do we keep stakeholders confident and engaged, even when the landscape shifts? The answer lies in intentional planning and disciplined execution. Projects rarely follow a straight path – unresolved issues, unexpected...
The Case for Customer-Centric Projects
Competition is fierce and customer expectations are rapidly evolving, the ability to remain relevant hinges on how effectively companies place the customer at the heart of their operations. Projects, as key vehicles of change and innovation, hold immense potential to...
Why ROI is critical for continuous improvement
In project methodologies, the term ROI – return on investment – has long been a cornerstone. It’s how we quantify the tangible benefits of proposed changes: increased efficiency, improved customer satisfaction, or enhanced revenue streams. But there’s another lens for...