The Power of a CHO mindset

This year at the Australian Open, amidst the world-class tennis matches and vibrant crowds, we got to meet someone truly remarkable. John, a young boy with a radiant smile and an infectious energy, was awarded the title of Chief Happiness Officer (CHO) by the tournament organisers. His job wasn’t an official role, but in many ways, it was the most important one at the event – he amplified positivity, kindness, and joy wherever he went.

John had a simple yet profound way of connecting with people. He skipped, smiled, and struck up conversations that left those he interacted with feeling lighter and happier. His ability to create joy with such ease made me wonder: what if project teams had a CHO? Or better yet, what if entire teams collectively embraced the principles John exemplified, making stakeholders feel at ease and joyful throughout their journey?

John’s charm wasn’t rooted in grand gestures or formal authority. It was the small things he did that made the biggest difference. His genuine smile, unforced optimism, and the way he chatted with people created an atmosphere of warmth and connection. Whether it was a volunteer, a player, or an official, John treated everyone with the same level of enthusiasm and respect.

The tournament organisers recognised the impact John was having. By naming him the Chief Happiness Officer, they celebrated his unique ability to uplift those around him and reinforced the importance of positivity in a high-stakes environment. The simplicity of his actions created ripples of happiness that extended far beyond individual interactions.

Imagine a Project Team CHO

Projects involve tight deadlines, competing priorities, and inevitable challenges, which can create stress for both teams and stakeholders. But what if, like John, teams focused on spreading positivity and making meaningful connections? Could we transform the way stakeholders experience projects?

Project teams are more than task executors; they’re ambassadors of change, guiding stakeholders through uncertainty and complexity. Small gestures – a thoughtful conversation, celebrating a milestone, or addressing concerns with empathy – could leave stakeholders feeling valued and supported.

Here are four key insights project teams can draw from John’s CHO approach:

1.Amplify Positivity

Positivity is contagious. In the face of tight deadlines and high expectations, maintaining an optimistic outlook can energise your team and stakeholders alike. When project sponsors and project teams focus on what’s possible instead of dwelling on obstacles, they create an environment of trust and motivation. Even during setbacks, a positive approach helps stakeholders see the potential for solutions rather than just problems.

2.Embody Kindness and Empathy

John’s kindness was a game-changer. Similarly, when project teams prioritise empathy, they build stronger relationships. This might look like actively listening to a stakeholder’s concerns, acknowledging their frustrations, or taking steps to address their specific needs. Kindness and empathy help stakeholders feel heard, respected, and genuinely cared for.

3.Engage Meaningfully

It’s easy to get caught up in deliverables and deadlines, but meaningful engagement goes beyond transactional interactions. John’s genuine interest in others made people feel valued. Project teams can replicate this by communicating transparently, keeping stakeholders informed, and seeking their input at key moments. Engagement isn’t just about updates; it’s about building trust through authentic connection.

4.Create a CHO Culture

A CHO doesn’t have to be a single individual. Entire teams can collectively adopt this mindset. Celebrate small wins, acknowledge contributions, and find ways to make the project journey enjoyable. Whether it’s infusing humour into meetings, sharing gratitude, or offering encouragement during tough days, these actions foster a culture where everyone feels supported and appreciated.

The Ripple Effect of Happiness

John’s story is a reminder that small actions can create big impacts. By amplifying joy, kindness, and meaningful engagement, project teams can go beyond delivering outcome – they can create experiences that stakeholders remember for all the right reasons. Imagine stakeholders walking away from a project not only satisfied with the results but also uplifted by the process. That’s the power of a CHO mindset.

So, how can you and your project team bring more joy into your work? Start by looking for opportunities to connect, celebrate, and care for the people you work with and for. After all, as John has shown, making others feel good isn’t just a nice to have – it’s a game-changer.